Refund Policy

Refund Policy

We are proud to have a 100% Satisfaction Guarantee! If you are not satisfied with your order for any reason, please email us at customerservice@ketologic.com within 30 days for a full refund. We can only refund for items purchased from ketologic.com.

Please do not send your purchase back to the manufacturer.

See SHIPPING section below for more details.

Late or missing refunds (if applicable)

Please allow 5-9 business days for your refund to appear on your statement. If you haven’t received a refund after that time please contact your bank or credit card company to make sure the refund is not pending.

If you’ve done this and you still have not received your refund yet, please contact us at customerservice@ketologic.com.

Shipping

To return your product, you should mail your product to:

1452 Industry Drive, Suite A, Burlington, North Carolina, US, 27215

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.